EUROPEAN SECTION AT LYCEE GUSTAVE EIFFEL

Before starting the presentation of the professional situation, you will have to deal with, I would like you to watch the following video Making a hotel reservation in English – YouTube

This video will give you information about the necessary vocabulary to use to book a hotel room abroad. We will watch it twice.  I would like you to take notes on your copybook at the same time.

Let’s book a room now !!

 

PRESENTATION OF THE PROFESSIONAL SITUATION

 

M.J.MAILLIS

3, rue du Compas

95310 SAINT OUEN L’AUMONE    

M.J.MAILLIS France is one of first companies in the sector of the hospitality and catering in France. It is a member of M.J. MAILLIS GROUP, one of the world leaders of hospitality and catering sector present in more than 52 countries.

Mr Maillis is the manager of the company and you work as administrative assistant under its responsibility.

You are an administrative assistant at M.J.MAILLIS, 3, rue du Compas in Saint Ouen L’Aumône, telephone number 01 34 40 70 80, Email: student@mjmaillis.com

Your manager, Mr Maillis, has important meetings with Irish clients in May 2016. He would like you to book a room for him, with a private bathroom, at:

Ripley Court Hotel

Address: 37 Talbot Street, Dublin (Ireland)

Phone: +353 1 836 5892

Email: reservations@ripleycourt.com

Web: www.ripleycourt.com

You need to book a single room for 2 nights from May 10th to May 12^th, 2016.

Mr Maillis would like you to specifically ask for a room with a garden view.

You will have to find out the price of the room including breakfast.

Mr Maillis wants to know whether the following facilities are provided in this hotel:

     Continental breakfast served in the room

     Private car park

He also wants to have information about the hotel policies concerning:

     Check-in and check-out times

     Cancellation

     Credit cards accepted for payment

Your tasks:

You have to get ready to make your call to the hotel and ask the receptionist for all these information and book the room for your manager.

We will first work on the plan of the phone call together in the classroom

You will then work in pairs and write the dialogue between the secretary and the receptionist on your computer by using a word processor.

When you role-play is finished, you will play the role orally by pairs in front of the class.

At the end, as the receptionist asks you to confirm your booking by mail, you will have to write an Email to her, to confirm the reservation for your manager.

Useful vocabulary:

SITUATION:

To book a room :                                                         to enquire :

A single room :                                                             A double room

check in :                                                                     Garden view:

check out :                                                                   To find out :

following:                                                                     Cancellation :

to cancel:                                                                    Hotel facilities:

hotel policy:

 

To help you to write your role-play, you can follow the following plan:

PLAN FOR THE PHONE CALL

THE SECRETARY
Je me présente (nom, prénom, entreprise, fonction)	I introduce myself (name, first name, company, position):
J’indique l’objet de mon appel : Réservation d’une chambre d’hôtel:   Type de chambre:     Demande spécifique :   Date :   Demander le prix, petit déjeuner inclus :           Se renseigner sur les équipements et services de l’hôtel:   Parking: Petit déjeuner servi dans la chambre: Se renseigner sur le règlement de l’hôtel:	I give the reason of my call      Booking of a room :   type of the room :     specific request :   date :   I ask for the price of the room including breakfast :       I ask about the following facilities :   I ask about hotel policies concerning :
J’indique les coordonnées de l’entreprise et le nom de mon directeur :	​​​​​​​ I give the details of the company and my manager ‘s name :
Je demande et note les références de la réservation: Numéro de la réservation :	I ask and write down the reference of the reservation :   Reservation number :
Je confirme que je vais envoyer une confirmation écrite de la réservation : Je prends note de l’adresse mail :	I confirm that I will send a written confirmation I write down the Email address
Je prends congé :

 

 

Now that you have made the reservation by phone, you need to send a confirmation by Email to the Ripley Court Hotel in Dublin. The Email is: reservations@ripleycourt.com

Lesson summary

Main details needed by a hotel receptionist when making a booking

     Dates of stay: day of arrival, day of departure

     Details of the person for whom the reservation is made

     The type of room: single, double, twin room…

     Room description: with a private bathroom, cable television, Wi-Fi..

General information about the hotel

     Availability

     Main facilities provided:

General: bar, restaurant, 24- hour front desk..

Services: room service, meeting/conference/ banquet, dry-cleaning, continental or English breakfast in the room, currency exchange, connection to Internet, private car park…

     Hotel policy: check in check out time cancellation, accepted credit cards